Store Policies

Pro-Source Center conditions and Warranty*

Pro Source Center offers a Warranty against manufacturer defect on all the products we sell. Buy with confidence knowing that with our decades of experience in the industry, we offer you only high quality products. We independently test all the products we sell and stand behind them 100%. Very few distributors are able and/or willing to offer a Warranty like us at Pro Source Center. Please be sure to register your product if applicable for your manufacturer warranty within 30-days of purchase.

Standard Manufacturer warranty applies to all products, see manufacturer website for details.

100% Satisfaction Guarantee

Pro Source Center, offers a Full 100% Money Back Satisfaction Guarantee. If you are not satisfied with your purchase, we will gladly issue a Full Refund when requested within 14 days from the date purchased.

Returned items must be in the original packaging with all accessories included within. Contact our customer service department to obtain a return authorization number. Once the item is back at the warehouse, your refund will be issued 10-15 days.

Full refunds apply to materials only, and exclude Freight charges. Any item sold by the square foot cut from a roll will incur a 25% restocking fee. HCP Products & ceramic products will incur a 25% restocking Fee, Freight charges will not be refunded.

If products were damaged by the customer, Pro Source Center reserves the right to refuse a full refund upon inspection of goods. Please allow up to two weeks from receipt of your item for your refund to be processed. All refunds will be issued in the same manner that payment was received.

For items damaged in transit, Pro Source Center. must be contacted within 48 Hours from customer receipt of item, Pro Source Center will process damage claim with the corresponding Freight company, total contents and packaging are required to be made available for the Freight company to pick up. we will immediately schedule product replacement.

No returns or exchanges accepted after 45 Days

No Worries / Hassle Free Returns!

We stand behind our merchandise. On any the product we sell, we have a "No Worries" return policy. If, within fourteen days from delivery of your order, you are in any way unhappy, we will arrange for the return and refund of your item. Materials sold by the square food that were cut from a roll will be subject to a 25% restocking fee. Customer is responsible for return shipment; upon receipt, we will issue you a full refund. You can learn more in the 100% Satisfaction Guarantee section below.
No Questions, No Hassles, No Extra Fees and No Worries!

Shipping and Handling Policy

Thank you for your business. This website services the USA only. We offer shipping via UPS and FedEx to the main 48 US states. Some items may be delivered via USPS if that method will deliver the item as fast or faster for the same cost. You may choose a service with the lowest possible posted rate, but the item may ship with a different service. If you do require a specific service for delivery, please call customer service. Please note that the shopping cart is unable to calculate shipping for large orders. If the cart shows $0 for shipping, please contact us for a shipping quote. If an item is returned due to an address being deemed undeliverable by UPS, FedEx or USPS, customer will be charged all additional shipping charges incurred as a result. The shipping prices provided for expedited UPS or FedEx shipping apply to the continental 48 states only and includes all handling charges and insurance. We do ship to Alaska, Hawaii, and Puerto Rico. Please contact us with any questions regarding the shipping rates outside our current areas at 1-800-369-5458. Payments received before 1pm pacific standard time on standard business days typically will ship out on that day. Items are shipped via UPS, USPS, FedEx; a tracking number will be available as soon as the items leave our warehouse. State law requires us to charge sales tax to Washington & Idaho residents.

Expedited Shipping and Handling Charge

Please understand that the shipping and handling charges do not apply to shipping cost alone. The product carton, packaging, handling and processing are also included in that charge. We Insure every package that leaves our building. We also put all of our products through an extensive five point inspection before shipping. We keep these charges as low as possible.

Payment Policy

Pro Source Center recommends using Paypal above other methods. PayPal accepts Visa, MasterCard, American Express, Discover Card and debit cards as well as checks. We ship to PayPal confirmed U.S. addresses only.

Credit Cards
We accept Visa and MasterCard issued by a US bank, and we ship to verifiable US billing addresses only for credit card purchases. Purchases made from outside the US must be paid for by cashier's check only. If the address to which your order is being shipped differs from your credit card billing address, please use the customer service number or email to request an "alternate shipping address." We do not ship to an alternate address that is in a different state than the billing address. Credit card purchases must be made during the hours of operation.

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